Recent Posts

What Do Business Owners Need to Remove Water in Their Facilities?

9/24/2020 (Permalink)

drying equipment in a retail store For Fast Water Damage Mitigation--Call SERVPRO in Grovetown--We're Faster To Any Size Disaster.

Grovetown Business Owners Need Professional Restoration from SERVPRO

What Are the Initial Actions Needed to Clear Out a Commercial Operation?

On arrival to any Grovetown business, SERVPRO begins with the following steps:

  • Shut down the water if not yet accomplished.
  • Quickly inspect the building to determine the most impacted areas.
  • Remove standing water with large pumps and commercial-grade extraction wands.
  • Open all windows and doors possible to increase natural air circulation and evaporation (weather permitting), then augment both using a series of air movers throughout the structure and dehumidifiers in areas with the high humidity levels.

How Quickly Can Restoration Teams Remove the Water?

The speed of commercial water removal in Grovetown businesses depends primarily on the size of the facility and how much water is trapped inside. For example, a light industry facility may have less than an inch over the floor, but the large size of the building requires additional time to make certain every square foot is taken care of professionally.

The extra steps needed for residential carpets, however, are not needed for most business operations. Even in office settings, commercial carpeting does not have a pad underneath that quickly absorbs water. That allows our restoration specialists to avoid spending the time needed for lifting the carpet, removing the pad, and then drying both the carpet and the floor underneath.

What If Some of the Water Came Out of a Backed-up Sewer Line?

If this happens, restoration specialists spray a powerful anti-bacterial cleaner over any standing water, pools, and affected surfaces. After removing the water, they spray the now exposed surfaces again before removing the non-salvageable contaminated carpeting.

To learn more about SERVPRO of Augusta South / Burke & Wilkes Counties commercial restoration efforts, call (706) 843-1990 today. We are here to help you reopen for business as quickly and safely as possible.

Can SERVPRO Stop Color Bleeding On Rugs During Water Removal?

9/14/2020 (Permalink)

Red Rug Our water damage experts are trained in a wide variety of restoration needs, even upholstery and fabric cleaning and odor control. Call us today.

Thomson Homeowners Do Not Want To Replace Rugs After Water Removal.



A rug is an excellent accessory in any Thomson home. From traditional-style rugs, like Grandma might have to fun and colorful rag rugs, a floor covering can make a difference to your home's atmosphere.

Unfortunately, rugs are among the items that can get damaged during a water incident. Whether the water is from inclement weather or an indoor leak, it is disheartening to see your possessions soaked. People who need water removal in Thomson want to know that the remediation team will take good care of their belongings.

Will I have to replace my rug after water removal?

Every water removal situation is individual. However, SERVPRO of August South / Burke & Wilkes Counties emphasizes restoration over replacement. We understand that you don't want to trash your prized possessions, nor do you want to spend more money than necessary.

There are cases where it is impossible to save rugs, such as floods, where raw sewage is present. However, we can clean, dry, and restore your favorite floor coverings in many cases, leaving them, "Like it never even happened."

When should I call SERVPRO?

Call us as soon as you find a leak or flood in your home. No job is too big or too small for our teams, and it is better to call sooner rather than later. The longer you leave water standing, the greater the risk of fungal growth, and the less chance we have to save your belongings. We are available 24/7, so do not wait.

 Is there anything I can do while I wait for SERVPRO?

If it is safe for you to do so, we recommend:

  • Removing books, magazines, or any other colored objects from wet rugs as these can cause staining
  • Placing wooden blocks or squares of aluminum foil under wooden furniture legs to protect against rust stains
  • Moving the rug away from the wet carpet beneath

You can also mop or blot up excess water from the rug or carpet's surface, but please do not attempt to use a household vacuum or any other electronic device. Only carry out these tasks if the room is safe for you to enter with no sagging ceilings or other visible risks.

How does SERVPRO extract the water?

The first step in saving your rug is to extract water from the rug and the carpet or floor beneath it. Our technicians use a range of extraction tools, including:

  • Free-standing pumps which are portable and can be used throughout your home providing there is a source of electricity
  • Truck-mounted pumps which are suitable for larger volumes of water or where there is not a source of electricity (because they run off the truck's fuel)
  • Light wands which are ideal for removing water from the surface of glued-down carpet
  • Self-propelled and stationary extraction tools to pull water out of the carpet

What can you do to stop color bleeding?

We make sure your rug is clear of any colored items that could spread pigment onto it, and we keep it away from furniture that could stain it. We removed water consistently and evenly, to protect the rug and leave the pile undamaged. 

We train our technicians to the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) standards, so you can rest assured they are up to date on the latest industry techniques for water removal and remediation.

What about cleaning my rugs?

Our teams can certainly help you with cleaning. Before we clean, we carry out a series of tests to determine: 

  • The type of fibers
  • The colorfastness of the rug
  • The type and level of soiling
  • Any pre-existing stains or damage and how they might affect cleaning

We test for color bleeding on multi-colored rugs. We try an inconspicuous area and watch for bleeding, including color running at the end of drying, as some color does not run until the fiber is nearly dry. We test every color in the rug before commencing the next stage.

If the rug is one color, we test for color loss before we clean.

Can you help with drying too?

Yes, once the rug is clean, we dry it. We have air movers, portable heaters, and dehumidifiers on hand to hasten drying. We can also hang the carpet to let air circulate and encourage it to dry faster. If you are concerned about lingering damp smells, we can apply deodorizing products to the rug, and we can also use air scrubbers to clean the air in the room.

If you are concerned about your rugs getting water damaged, call SERVPRO of Augusta South / Burke & Wilkes Counties at (706) 843-1990.

We Are Knee-Deep in Floodwater -- Who Can Help Remove It Fast in Augusta?

9/10/2020 (Permalink)

wellington boots on flooded floor “Like it never even happened.”

Post-Storm Floodwater Removal in Augusta Completes Quickly When SERVPRO Arrives with a Trained Team and the Appropriate Equipment

Torrential rains sweep and train across Georgia toward Augusta, fueled by different extreme weather systems, including hurricanes, tropical storms, and tropical depressions. When several inches of rain falls during a short period, the ground cannot absorb the moisture fast enough. Saturated landscaping near your foundation and the potential for overland floods combine to confront you with several inches of contaminated fluids in your lowest levels.

Is It Important to Remove Flood Waters Promptly?
Floodwater removal in your Augusta home is an urgent matter. The need for speed raises your stress levels because no homeowner is ready to rid a property of significant amounts of excess water without professional help. Why is it critical to prioritize water removal?

    •    Water is a corrosive substance, rapidly causing the swelling and distortion or break down of many common building materials including:
    -Drywall
    -Insulation
    -Laminate flooring
    -Unfinished wood (subfloors and framing)
    -Metals
    -Ceiling tiles
    •    Water also contributes to mold growth. Moisture left unabated for 24 to 48 hours can incubate a nasty mold infestation.
    •    Floodwater is nearly always contaminated with chemicals, organic debris, and sewage backup. Human pathogens in the sewage can place your family at risk of grave illness.

What Can I Expect from Professional Floodwater Removal Services?
SERVPRO proudly proclaims: We’re Faster to Any Size Disaster. Our rapid response means our trained technicians are on-site within hours with all the floodwater extraction and containment equipment on hand in our signature green trucks. Pumps and truck-mounted extractors make short work of flooding, and out portable units permit technicians flexibility needed to enter and remove water in tight spaces.

SERVPRO of Augusta South / Burke & Wilkes Counties gains your confidence with our prompt and well-prepared crews and inventory of commercial-grade flood removal equipment. Call (706) 843-1990 to set up an appointment now.

Who Should I Call to Clean Up and Restore My Flood-Damaged Home?

8/25/2020 (Permalink)

SERVPRO drying equipment in water damaged living room It doesn't take long for flooding to damage your home. Call SERVPRO for fast and complete remediation.

Your Best Choice Would Be to Contact a Reputable Augusta Flood Damage Remediation Service Like SERVPRO.

Every year, Augusta’s spring rains bring with them increased flooding risks.  The heavy rains swell the Savannah River and many nearby lakes and ponds.  Sometimes this excess water leads to troublesome flooding that affects area homeowners.  Whenever this nightmarish scenario does happen, it often suddenly, and without much forewarning, leaves residents with feet of standing floodwater in their homes and tens of thousands of dollars in damages. Floodwaters are generally contaminated with human and animal wastes, various carcasses, associated harmful microbes, and toxic chemicals, which must be quickly and professionally removed.   

Why Is Your Neighborhood SERVPRO a Good Flood Damage Cleanup and Restoration Company to Call?

There are several reasons why your local SERVPRO is an excellent Augusta flood damage remediation service.  These reasons include everything from our customer satisfaction ratings to our extensive industry training and experience.  Some of the many impressive characteristics of SERVPRO are:

  • We have a perfect 5-star customer satisfaction rating on Google Reviews and Facebook.
  • Our company’s specialty is water damage restoration, particularly that related to flooding.
  • Combined, our technicians have more than 150 years of experience in the restoration industry and are knowledgeable in every aspect of it.
  • We are an Institute of Inspection, Cleaning and Restoration Certification (IICRC)-certified firm and the organization individually trains our professionals in every relevant cleaning and restoration topic.
  • Our firm is locally owned and operated and has access to all the high-tech resources of a national network of over 1,700 franchises.
  • We are centrally located in your area, offer fast 24-hour emergency service, and are ready to serve you 365 days a year.

These professional traits enable us to handle most flooding clean ups and restorations effectively and limit your damages and costs.  Since we are located near your residence, we can be on-site and start work more quickly, which allows us to employ temporary mitigation efforts, like boarding-up measures and tarping, sooner. 

What Specialized Training Do SERVPRO Technicians Have?

Company professionals are highly trained and take both in-house and IICRC courses.  They also periodically take continuing education classes to refresh their knowledge and skills.  Collectively, our technicians are certified by the IICRC in basically every flood damage remediation topic.  These certifications cover:

  • Applied structural drying
  • Applied microbial remediation
  • Water damage restoration
  • Odor control

Such credentials indicate our experts’ ability to successfully address and resolve any flood-related issues you may be experiencing.

How Does SERVPRO Clean Up and Restore My Flood-Damaged Home?

Our company is methodical and employs a well-planned, time-tested procedure for handling your flood damage in Augusta.  This procedure involves six steps that are initiated when you contact us for help.  When you call us, we ask you several questions to assess your situation and determine what resources and manpower are necessary to complete your job.  Then, generally, within four hours of your call, we inspect your property and assess its level of impact.  If possible, we attempt to locate floodwater entry points and prevent additional water from entering your home.  Our technicians also identify potential safety hazards, like lead and asbestos, and develop a plan of action to resolve your particular flooding issues.

Once our experts determine what needs to be done, they get to work removing standing water, drying your residence, disinfecting it, and neutralizing odors with commercial-grade disinfectants.  The third step in our six-step process is extracting standing floodwaters from your home.  Depending on the situation, we do this with truck-mounted and portable extractors, submersible pumps, and wet vacs.  Next, we dehumidify and dry your residence with the right ratio of state-of-the-art dehumidifiers-to-air blowers.  Once our drying goal has been met, company technicians further cleanse your home with disinfectants and deodorants dispersed via advanced foggers.  Finally, if necessary, we do restoration work like drywall installations, flooring repairs, painting, and room reconstructions.     

What Should I Do After a Flooding Event to Limit Damage?

In the aftermath of a flood, there are some key things you can do to limit related damage.  Once you have ensured there are no electrical issues and that your home’s power is turned off, you can do or avoid doing the following things to lessen the impact of flooding on your property:

  • Remove loose objects from floors.
  • Take colored rugs off your flooring.
  • Put artworks in a dry, safe place.
  • Remove wet fabrics from accessible surfaces around your residence.
  • Refrain from attempting to use any electrical device in your home
  • Stay out of rooms with sagging or buckling ceilings.

All these measures should help to limit your potential flood-related losses and make it easier for remediators to do their job when they arrive.

So, if you are ever unfortunate enough to experience the effects of flooding, call your friendly neighborhood SERVPRO of Augusta South/Burke & Wilkes Counties at (706) 843-1990 for help.

How Quickly Can Restoration Be Accomplished After a Fire?

8/12/2020 (Permalink)

Stop watch You can count on our professionals with state of the art equipment to quickly restore your property so you can return safely after a fire incident.

SERVPRO Response Teams Can Speedily Restore Your Grovetown Residence.

Is Restoration One-Size-Fits-All, or is There a Plan Specific to my Home?

Grovetown fire damage restoration is different for each home, depending on what burned and the temperature of the fire. These two factors determine much of both the type and extent of the damage. Especially important for our response team leader is to determine which emergency services are needed for each structure. These include: 

  • Board up damaged doors, windows, walls, and even the roof. This action preserves the home form trespassing, vandalism, weather, and intrusions from animals and insects.
  • Remove water. Homes often have standing water left by fire-fighting efforts. Team members use extractors to draw out the water and install air movers and fans to dry property. 
  • Establish electrical support. If the fire compromised residential power, team members bring in a portable generator from our equipment inventory for continuous, 24-hour power for light and heat.
  • Begin deodorization. Fire odors can linger for weeks if untreated, so response teams remove all burned property from the home as quickly as possible to eliminate the source of these malodors. 

When Do Response Teams Begin Cleaning? 

Immediately. To help the homeowner in temporary quarters, our facility can wash and dry large amounts of clothing to remove one more concern off their list. Inside the home, initial efforts are to remove as much of the soot particles as possible to avoid further damage to property.

Is That Everything?

Each home has items that owners may need to send to an expert for cleaning, artwork, and electronics, for example. SERVPRO does not restore these items but can move them to an undamaged part of the home or transport them to our facility until the specialist can pick them up.

For more information on what SERVPRO of Augusta South / Burke & Wilkes Counties can do for your home, call us today at (706) 843-1990. We can build a plan for your home here, Augusta, or other towns in our area.  

Learn more about Grovetown.

Why Is Moisture Testing an Important Part of Mold Removal?

8/7/2020 (Permalink)

wallpaper being pulled back to reveal hidden mold Georgia's humidity creates the right environment for mold growth. Inspect your home for signs of mold and call SERVPRO for remediation.

Moisture Testing Matters for Mold Removal in Augusta

Augusta homeowners want to keep their homes safe, healthy, and pleasant in which to live. A mold-free home is more delightful than one with spore growth and can even impact the sale price if you ever desire to move.

Those looking for mold removal in Augusta might not realize the importance of moisture testing, or why it is an integral part of the SERVPRO remediation process.

Why does moisture testing make a difference in mold removal?

Mold is microscopic and can thrive in any place with moisture, and a material it can use as food, such as fabric or drywall. That is why testing for the moisture is such a vital part of the mold removal process. If we only remove visible mold, we might miss hidden spots where colonies are growing or provide ripe breeding grounds for potential growth.

Moisture testing helps us draw up a thorough mold remediation plan that pays attention to hidden nooks and crannies.

What hidden places might need mold removal?

It is easy to see mold growth on walls or ceilings, but it can also grow:

  • Under carpets
  • On walls underneath paint or wallpaper
  • In heating vents or HVAC systems
  • Behind appliances
  • Inside wall cavities or in drywall
  • What methods of moisture testing are there?

Our teams use the following methods to test for dampness:

  • Moisture sensors to test for moisture in carpets and padding or pooling on the floor below them
  • Thermal imaging cameras to assess moisture in building materials
  • Moisture meters can measure the actual level of moisture in materials such as wood
  • Thermo-hygrometers measure humidity levels in the air

What does SERVPRO do with this information?

Our technicians use the recorded information to design the most effective mold removal plan for your property. With the information to hand, we can examine hidden areas and carry out mold remediation wherever necessary.

We also train our technicians to clean and dry materials wherever needed, using a range of cleaning methods, extractor fans, air movers, and dehumidifiers.

After completing the mold removal process, we use air scrubbers and deodorizing products to remove moldy smells and leave your home fresh.

If you are looking for effective mold treatment, call SERVPRO of August South / Burke & Wilkes Counties at (706) 843-1990.

More about Augusta.

Can A Home In Augusta Inventory Help If You Need Water Removal Services?

7/28/2020 (Permalink)

water damaged home If you need help with water removal, give SERVPRO of Augusta South / Burke & Wilkes Counties a call at (706) 843-1990.

Home Inventory Matters For Augusta Homeowners Seeking Water Removal Services

Many people living in Augusta have experienced the frustration of water seeping onto a carpet or into an attic. There are lots of ways for water to enter your home, from broken gutters to leaking appliances, or even tree roots interfering with water lines.

When it comes to water removal in Augusta, residents are naturally worried about their precious possessions. Some items, such as family memorabilia, are irreplaceable, while others such as iPhones or iPads will not fare well if they get wet. Some furniture and clothing can be salvaged from water damage if you take action quickly enough.

How does a home inventory help?

For most homeowners, there comes the point where they have to liaise with their insurance provider about getting compensation for damaged goods. Having a home inventory helps immensely in the case of water removal. After all, if an insurance person asked you to list your possessions right now, could you do it? Most people cannot recall everything they own. A home inventory makes it easy to talk to insurers, and also helps you discuss the situation with the SERVPRO team when they arrive.

Keeping an inventory makes it much easier for you to assess what has been lost or damaged, and how much it was worth.

What should a home inventory include?

A home inventory is a list of everything in your home and its value (if you do not know the exact amount you can make an educated best guess.) For example, your list should include:

    •    All of your appliances including kitchen appliances, washers and dryers, and phones and tablets
    •    Your clothes and shoes and also accessories such as jewelry
    •    Entertainment items such as books and DVDs
    •    Personal items such as photo albums and keepsakes
    •    All your furniture

Do not forget about miscellaneous items such as knick-knacks, storage boxes, children's' toys, home office supplies, kitchen utensils, and anything stored in your attic or basement.

What is the best way to get started?

Making a full inventory can seem daunting, so we suggest you start small. Pick one single area of your home and begin there. For example, SERVPRO advises you to start with a kitchen cupboard, or a shelf in your closet, or a collection of similar items such as all your books.

If you pick one small area, you will finish it quickly, and that will motivate you to move on to the next area. You will have a full inventory before you know it!

What sort of information should I keep in the future?

It is a good idea to add new items to your inventory as soon as you purchase them. That way, you keep on top of your list and do not have to face adding scores of items at a time. When you buy a new thing for yourself or your home you should take note of:

    •    What you bought
    •    The make or brand, and the model if applicable
    •    How much you paid
    •    A description of the item
    •    The serial number if it's an electronic item

When you are completing your home inventory, try to add all of those details for the items you already own, to the best of your ability. When you purchase a new item, be sure to note down all these details in your inventory. The best way to store your list is in a spreadsheet on your computer or the cloud – keep regular backups that you can access even if something happens to your device.

Should I tell my SERVPRO technicians about my inventory?

Your inventory can help you communicate with your SERVPRO of Augusta South / Burke & Wilkes Counties team. If your SERVPRO technicians need to talk with your insurance adjuster, your inventory will help facilitate that conversation. If our team needs to work in a room with easily damaged items or electronics, your list can help us know what to look out for.

You can rest assured our team will be mindful of every item on your inventory. We use a range of extractors, wands, pumps, air movers, and dehumidifiers to remove water and dry your home and belongings. Every water removal project begins with an assessment of your home and the damage. Our team will put together a water removal plan that is perfectly suited to the situation.

If any of your belongings require further cleaning, you will be relieved to know that our teams have a wide range of spot cleaning solutions, extract and rinse technology, and foggers at their disposal. We remove water, dry out your home and belongings, and deodorize to get rid of any lingering damp smells and leave your house “Like it never even happened.”

If you need help with water removal, give SERVPRO of Augusta South / Burke & Wilkes Counties a call at (706) 843-1990.

How Do I Dry and Restore My Augusta Salon After a Water Leak?

7/20/2020 (Permalink)

Several Hair Styling Tools Don't let water damage temporarily close your business. SERVPRO is in the business of keeping you in business.

A Leaking Sink Fixture can Damage Cabinetry, Flooring, and Other Exposed Materials in Your Salon  

With many of the stations in your Augusta salon featuring their sinks and respective fixtures, the possibility of an accident or natural deterioration of these elements is more likely than you might think. While you cannot account for the disasters that could occur, you can have a plan to resolve these situations as they happen. With the fast and confident response of our SERVPRO team, we can implement mitigation tactics as soon as we arrive to reduce the spread and severity of water loss incidents and reduce the destruction that migrating water can allow. 

There are situations where even our fast response does not negate the need for water damage repair in Augusta properties like yours. Because we have a group of in-house contractors that can restore your salon's look and feel after water emergencies, we can offer a comprehensive experience with every loss incident we address. Often with persistent leaks or breaks in fixtures, the immediate materials like cabinetry, countertops, drywall, and wood flooring can be sensitive to saturation. 

What Steps Are Necessary to Repair Damaged Engineered Wood Flooring?  

As with any wood flooring or other materials exposed to standing water or migrating moisture, we remove this dampness before demolition occurs. If structural deterioration has begun, drying the material is a wasted effort. If attempting moisture removal, there are specific tools that we will use in these situations: 

  • Positive Pressure Systems
  • Floor Mat Drying System
  • Centrifugal Air Movers 

Removal of engineered wood flooring is only necessary for the areas where the worst damage has occurred. A thorough assessment of the flooring material can determine a dry line to note what portions of wood plank must get removed and later replaced after drying completes. 

Every water loss situation is different, so our SERVPRO of Augusta South / Burke & Wilkes Counties team responds quickly to reduce this threatening condition's spread and saturation. Contact us anytime you need us at (706) 843-1990. 

More about Augusta.

Are Professional Flooding Recovery Companies Looking Only for Big Jobs in Augusta?

7/17/2020 (Permalink)

back view of SERVPRO pickup truck Clients of Large Buildings and Small Condos Are Relieved when SERVPRO Arrives to Mitigate Local Augusta Area Flood Damage

SERVPRO Commits to Helping Augusta Residents Reaching Out to Our Team for Assistance with Flood Water Removal for Spaces Large and Small

When a storm rips through your Augusta neighborhood, yours might not be the only dwelling with weather-related flood damage. If you are concerned that we are likely to take a hard pass on your disaster in favor of more substantial jobs, never fear. We are a local disaster recovery firm with connections to a nationwide network of other restoration professionals. Our ability to scale up and down our response ensures we give your circumstances the attention needed to make it “Like it never even happened.”

How Can Flood Damage Response Be Streamlined?

One of the ways we can manage multiple flood water removal projects in Augusta is to send fully-stocked service vehicles to each site. Although every flooding disaster presents a bit differently, our training and experience permit us to predict with some accuracy what tools, products, and equipment will be needed for flooding extraction. Our project manager assesses the situation for safety issues. At the same time, our crews secure the building with boards and tarps if indicated by the severity of the damage and the need to protect the interior from the elements.

What Does Flood Water Removal Involve?

Once our manager has a firm grasp of the needs at your home, the SERVPRO crew receives direction to commence emergency services, including:

  • Careful punching of holes or sawing of flood cuts to release hidden water located using moisture detectors and/or infrared imagery
  • Pumping and extraction of the floodwaters into holding tanks for appropriate disposal
  • Cleaning of soiled surfaces and disinfection with EPA-registered products
  • Structural drying using data gathered from wet areas and dry materials in other areas of your home to set goals and monitor progress

The high-quality, scalable resources of SERVPRO of Augusta South / Burke & Wilkes Counties are on offer to all our customers, residential and commercial. Call (706) 843-1990 for an evaluation of your circumstances and an ongoing plan.

Fire Restoration Services in Augusta that You Can Count On

6/28/2020 (Permalink)

Burnt mansion interior after fire Your fire damage is no match for our skilled team at SERVPRO of Augusta South / Burke & Wilkes Counties.

Calling SERVPRO to Your Augusta Home Puts Skilled Fire Damage Technicians On the Scene and Ready to Work

Fire is undoubtedly a devastating force, which leaves behind a mass of charred debris and damaged belongings. Having a fire in your home might be a significant blow, but it does not have to be a lost cause. Calling in the help of trained and IICRC-certified technicians to your Augusta home gives you the prompt, professional service that you deserve. We’re Faster to Any Size Disaster, and we are ready to help you overcome the devastation with our proven methods.

What Happens After the Fire is Out?

No matter how the blaze started, once the flames get extinguished, you need the first responders to deem it safe for entry. Once called, our team will come to your property to assess your fire damage in Augusta so that we can put a detailed plan in place. Even though everything might feel overwhelming, know that our team of professionals has been through training to work fast so that we can restore your home to the way that it used to be before the fire.

Our SERVPRO team follows guidelines for the major principles of cleaning up after a fire, including:

•    Inspection of the fire-loss zone: Our crew begins where the fire originated and then moves through the interior to see how far the smoke and soot traveled.
•    Identification of residues within the home: One property can contain a variety of residues. Because of this, our restoration team selects the best products and cleaning methods to remove each residue present
•    Determination of what surfaces need attention: Each surface impacted during a fire event must be treated according to which products and techniques are safest to use. Our skilled technicians work carefully to preserve every surface. However, some materials may be unsalvageable due to the level of damage or the inability to handle the cleaning process.

There are different elements of cleaning (TACT) that go into cleaning your interior after a fire. Several areas that we look at so that we can effectively remove residue include:

•    Temperature
•    Agitation
•    Chemical Action
•    Time

There will be several challenges throughout the cleaning process due to the manner that heat from the flames, moisture, oxygen, and gases mingle to create smoke residue. The materials that burned will also play a major role in how our crew proceeds. Our methods and planning allow us to adjust so that we can approach your fire damage project in the efficient and quickest way.

What Methods are Used for Cleaning?

Some of the soiling throughout your interior after a fire may be water-soluble, yet others will require cleaning using solvent-based products. It is essential that we also consider the surface material, as some may become damaged by solvents or water.

The three steps that we use are:

•    Washing – We may apply cleaning agents to the surface with agitation to penetrate the soiled area to facilitate removal.
•    Rinsing – Residues are then rinsed away with a cleaning solution. This step is dependent on factors like airflow, pressure, agitation, and others for material penetration and extraction.
•    Drying – Any leftover moisture and leftover residue get removed while heat, airflow, and low humidity help ramp up drying times. We use equipment such as fans and air movers to create natural air movement throughout the loss zone.

Some items benefit from immersion cleaning techniques. During this process, materials get immersed in a specialized cleaning agent. A technician controls the temperature and the amount of the cleaning product, along with the length of time that the material gets fully immersed.

We also have ultrasonic cleaning, which is a process using sound waves to put out millions of tiny vapor bubbles. As the bubbles collapse, they make the residue easier to remove.

What About these Foul Odors?

Our goal with any fire damage project is to ensure that we leave your interior “Like it never even happened.” In order to do so, we use a broad range of EPA-registered cleaning and deodorizing agents. Some of the products that our Green Fleet comes stocked with includes:

•    Odor counteracting beads
•    Deodorant granules or pellets
•    Water-based odor counteractants
•    Water-based wet mist deodorizers
•    Solvent-based thermal fog deodorizers
•    Water-based thermal fog deodorizers
•    Sealers

In many fire loss events, our crew may have to use layers that include multiple deodorization techniques. Some odors within your home might call for direct spraying or fogging while others call for activated oxygen. We always take stock of the situation to adjust the equipment and products used to achieve our goals.

Your fire damage is no match for our skilled team at SERVPRO of Augusta South / Burke & Wilkes Counties. Give us a call at (706) 843-1990, and we have crews standing by for 24/7 emergency service.